CX Connecting the Developer Community
Software AG is the second largest software vendor in Germany and the seventh largest in Europe. A leader in platform integration and IoT for enterprises, the Software AG platform will help unleash your vision in a more intelligent, connected world. A victim of their own success growing out from many software acquisitions, they approached Momentum to understand the differing types of users, their needs, and how to direct them to the right solution of data, or tech support, knowledge base, community, and for what products throughout this journey.
Challenge
Creating Solutions With an Evidence-Based Approach
Momentum took a design-thinking approach to the challenge. We spent a considerable amount of time delving into the differing products, the technical debt, differing developer needs, and understanding current pain points. This evidence-based approach meant we could create solutions that better align with the users.
Research
Strategy
Unified and Consistent Design System
With a set of flexible designs to roll-out in parallel with their new brand launch, Software AG now has a unified, consistent brand and set of products that integrate within the same design language, flows, and interconnect based on what their developers had hoped for to support their needs. As a result of the design system and its impact, Software AG decided to launch the solution throughout their website front-facing products/services, as well as all their other products.
Design
Expert Review
User Interviews
Subject Matter Expert Working Sessions
Competitive Analysis
Journey Mapping
Vision Concepts
Solution Validation
Wireframes
Design System
Development
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