Why does empathy matter in what we do? Because we are designing for emotional creatures with feelings aka humans. While some of us are great at the pragmatic parts of UX, such as reducing clicks, and streamlining navigation, how about making users feel happy. For example, in Google’s HEART framework for measuring UX, happiness is the #1 metric. This event will explore our inner-selves and what makes us tick from an empathetic standpoint and how to use empathy in our practice.
This event will be hosted and sponsored by SAP Labs in Palo Alto. We will have food, beer, wine and refreshments for attendees. Speakers and Panelists will be announced.
Speakers and panelists include…
Trina Barretto, Experience Design Lead, Airbnb
Janaki Kumar, Head of Strategic Design Services, SAP Labs
Jared Lewandowski, UX Manager, GoDaddy
Beth Dean, Product Designer, Facebook